Mandi Ozuna

Broker / Realtor ® for Century 21 Tri-Cities
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(509) 572-2456
(509) 948-1548

Hi, I’m Mandi Ozuna, and I have lived in the Tri-Cities virtually my entire life. I attended Eastern Washington University, got married, and later received my degree with a major in computer science and a minor in communications. I then worked at the chemical depot in Umatilla for six years before pursuing what I refer to as my “dream job.”

Throughout my career in real estate, I have received a number of accolades, ranging from Rookie of the Year back in 2007 all the way to becoming a member of the Millionaires Club in 2013. Most recently, I received an award for having the top number of presales in 2013 for a local builder. On that note, if a new home is a possibility for you, I am certified in new construction and well-versed in all aspects of the building process.

I greatly enjoy real estate. I am an experienced negotiator and have a true passion for providing the highest level of personal service to my clientele. At the end of the day, whether you are in the market to sell, or you are in pursuit of a newly constructed home, an established home, or a piece of property, I would love to assist you every step of the way.

Give me a call, or stop by and say hello. I would be delighted to meet you and learn about your real estate needs!


Mandi Ozuna was extremely patient with us. I'm very picky and don't have much patience and she was very professional every step of the way and kept her cool. She was able to negotiate a win/win for both of us. Mandi listens and understands her customers. I would strongly recommend purchasing and or listing a home with her. She will make it extremely easy, transparent, and seamless from start to finish. She was even there during our home inspection.

- Juan Ozuna

Mandi was constantly exceeding our expectations throughout the entire home-buying process. She was exceptionally knowledgeable about the community. Because of my long hours at work, we often would see homes late in the evening. She was always flexible and accommodating to work around our schedule and get us in to see new homes on the market as soon as possible. She even went above-and-beyond to write our offer after business hours. In such a seller's market, this was key to helping us secure our dream home. Throughout the entire process, she was easily accessible via text or email, helping us keep an otherwise stressful process, worry-free! She is absolutely the BEST, and I have not hesitated to recommend her to friends and colleagues.

- Lora B

Mandi was great! Thanks to her, we sold our house in two days! I would recommend her services and have already referred two friends who are looking to sell their homes. Positive experience all around.

- Richard and Katie Tolman

Mandi is awesome! She was there every step of the way during the sale of my home. She was very knowledgeable and kept me informed about the selling process. I would definitely recommend her. Wonderful! Amazing! Fabulous!

- Michelle Simpson

Mandi is always friendly, patient and professional. She goes the extra mile and she always gives her all!

- Tina

Mandi is great to work with and understands the local market. Our house sold day of listing for more than we originally expected and we were super happy.

- Rich & Anna

Mandi Ozuna is more than just a realtor, she is an amazing friend and advocate for her clients. She always wants what is best for her clients, it's not about her commission it's about providing the best customer experience. She will do everything in her power to make sure that you are taken care of and exceeds expectations. I would absolutely recommend her to anyone who is buying or selling a new home!

- Jamie Nettles

Mandi is very nice and was always available! I would recommend her to family and friends without hesitation. She knows her real estate.

- Belinda

Mandi's professionalism and dedication is first class. She is an excellent resource and goes above and beyond to make sure her clients are happy.

- Wendy & Kevin Krause

Mandi listened to what we were looking for, then helped us find it. She is upfront and honest. I felt I could ask her any question amd ezpect a straight answer. When we had issues, I knew she was in my corner, fighting for me. She was reassuring when I was stressed. She was such a pleasure to work with. I will recommend her and use her every time there is a need.

- Heidi Richland

Mandi Ozuna was great. She answered questions quickly and was always available. Very knowledgeable. I would recommend her to others looking to buy a house especially first time buyers.

- Diana Garcia

Thanks Mandi for a wonderful experience and keeping the stressors of home sales and purchases at bay! Appreciate what you do all while being a great agent, mom, and friend!

- Preston Hart

We met Mandi simply by chance as she was the listing agent for one of the properties we looked at. We had talked to one other agent and he gave us the impression that we were bothering him! Another agent didn't even bother to call us back! Mandi on the other hand was great! Professional but fun to deal with also. I would highly recommend her. We are really happy with the property she helped us find.

- Paul Mingham

We worked with Mandi while building our house. We preferred working with her than to own realtor. She bent over backwards for us. Treated us like family. I️ accidentally locked myself out of my house. Instead of having me call a locksmith one of the staff came out to my house to let me in! It was SO nice. And saved me a pretty penny.

- The Raddon’s

Mandi Ozuna quoted us a price range in which we could sell our house and she delivered. She was always super positive and encouraging. We would totally work with Mandi and Century 21 again in the future!

- Jeni and Scott Mason

Mandi was really friendly and easy to talk to when we first met her and throughout the whole process. It was a great experience buying a house with Mandi. She is a fantastic person and easy to get along with.

- Jonathan and Carly Nelson

Mandi was like working with a friend that I trusted. Always portrayed a sense of confidence which in turn put my anxiety of selling my home at ease. She was always available for any questions at any time. She was truly a pleasure to work with!!!

- Gretchen Mahal Bennett

I am 100% happy with my decision to go through Mandi for the sale of my home. She was knowledgeable, patient, honest and was always there for me when I had questions or concerns. She offered multiple times to help with paperwork and cleaning and made sure the process was as easy as possible for me. I would strongly recommend her to anyone that mentions buying a house and will go through her on my next home purchase! Thank you so much Mandi!

- Ryleigh Stamm

I loved working with Mandi. She is the sweetest person you'll ever meet and so personable.It was really an easy choice. Mandi always has the best interest at heart for anyone she meets.This is my first home and Mandi made it so easy and enjoyable. I would recommend Mandi to anyone who is thinking about buying or selling a house.

- Gabrielle Benson

So happy with our home! We bought a home in West Richland, WA. from Mandi Ozuna with CENTURY 21. It was an awesome experience from start to finish and still getting excellent help whenever we have a question. Mandi was able to help us with our financing and with a lender that offered special Washington state programs to help us get the home of our dreams! If you are considering a Viking Home contact her in Hyde Park of West Richland! The price of our new home was very competitive with the used homes in our market. We got to choose the colors and didn’t have to replace carpets or paint anything like we would have with a used home. It was such a great choice and a great price!

- Jim Morris

Mandi is great! We were shopping around for houses and shopping for a realtor. Mandi sort of fell into our lap because she was the most informative and quick to respond. After meeting with her a few times and getting a feel for the type of person that she is we knew that she was the realtor for us. We found our house on zillow and she helped us through the process. The house was for sale by owner and after meeting Mandi they also concluded that she is awesome and we're willing to happily work with us and having a realtor. She got on the paperwork quickly and made sure everything was sound. We had some issues with our lender and she was right on top of helping us get everything squared away, even weeks after closing. We would happily use Mandi again if we ever decide to buy/sell again. After the whole process was over we feel like we gained a friend. We have and will continue to refer Mandi to friends and family.


- Abigail Vought

Mandi is great to work with and understands the local market. Our house sold day of listing for more than we originally expected and we were super happy.


-Richard & Anna Lipinski

My wife and I recently purchased land with the help of Mandi Ozuna. The whole process was seamless. Mandi was very responsive and willing to give up her time by taking us to the property and explaining some critical points about purchasing land. Mandi used her resources to find out necessary information about the land before we made the decision to buy it. She was very efficient throughout the entire process. Mandi’s greatest asset, as a real estate agent, is making you feel like you are her only clients (although we know we aren’t!). We are very happy with the land we purchased. Thank you Mandi!


-Reece and Shauna Loeffler

Mandi was a pleasure to work with. She made out home search and home buying process easy and enjoyable!


– John and Malia Goes

Mandi helped us with selling our home and purchasing a new one. Mandi was there to help us through all the stress that comes with selling and building a home at the same time. She was prompt at getting our questions answered. She goes the extra mile for her clients. She made our dream home happen. Thank you Mandi!


–Ashley & Steve Mason

I just wanted to take a few moments to thank Mandi Ozuna for our outstanding selling/buying experience in 2014. We had previously tried to sell our home through other realtors who considered themselves to be the “best” with guarantees to sell your home; but every one of those realtors failed to secure a purchaser after years on the market. We had honestly given up on trying to sell our home until we met Mandi Ozuna. Our home wasn’t even on the market at the time, but Mandi approached us with such enthusiasm and certainty that she could sell our house if we were still interested that we decided to give it one last try. Mandi didn’t just bring anyone and everyone through our home; she qualified the buyers before bringing them through the home which resulted in an agreeable offer within a week and with the first couple to walk through! Mandi was very professional, quick to answer questions for us, and promptly contacted us with questions the buyer had to ensure a smooth sales transaction. I never knew that selling a home could be as effortless as ours was; especially after the problems we experienced with the previous realtors who just signed up and forgot about us. Having experience with buying and selling before, and the experience with multiple realtors previously, Mandi has earned my business for any and all future real estate needs! She was a pleasure to work with and most importantly she delivers results! Thank you Mandi!.


-Jaimeson Swanson

Mandi helped us in selling our old home and through the process of building our new Viking home. Mandi’s bubbly personality drew us to her and she had a desire to help get us what we wanted. We love our new home and appreciate her help in making our dream a reality.


-Melissa Ellison

From the moment we met Mandi, our experience with Viking homes has been outstanding! She kept us updated on all of the progress and was a great help when answering any of our questions or concerns. As for Viking, our experience with the builder was much better than we had expected! We were able to visit our home during the building process and any questions were professionally and quickly answered.
Originally we had visited homes for sale via Zillow and other options. We found that you just cant beat the value of a brand new home with warranties that is specifically built with your colors and options compared to buying a used home and having to make all of those changes or settling for options you just don’t like.
Thanks again Mandi, Derek, and the whole Viking family!


-James and Stacia Morris and Family!

Mandi did a great job. She was very helpful and always there when I needed her help. -5-Star Approved


– Biridiana Baldovines

Mandi is amazing! She provides world-class customer service and we will refer her to all of our friends. -5-Star Approved


– Ronald Sanchez and Revelyn Nunez

My husband and I had been wanting to purchase a home for the last couple of years but we felt we were not financially ready. A friend of ours introduced us to Mandi Ozuna just so we may see what was available. Mandi helped guide us toward getting pre-approved for our loan. We explained to her what we were looking for in our home purchase. The housing market was very slim at the time, so we decided to build a home with the professional guidance of Mandi. Mandi was available to answer our questions no matter how silly they seemed. Mandi was not only was professional throughout the process of the building our home, but also understanding and supportive during the stressful times. We would highly recommend Realton Mandi Ozuna to all of our family and friends.


-Mike and MayRene McCabe

Mandi Ozuna was the best agent we could have asked for. We are first time home sellers and she walked us through the entire process. She also helped us with purchase of our new home and made everything seamless and effortless on our end. Could not have asked for a better experience.


-Christopher & Heidi Mortensen

Mandi Ozuna is incredibly responsive, patient, and knowledgeable! We highly recommend her to anyone looking to buy, sell or build their home. She knows the market inside and out; she walked me through what to expect and was patient and very responsive when answering all of my crazy redundant follow-up questions. The absolute BEST thing about Mandi, is her love for the job. Despite her busy schedule she is flexible and really goes above and beyond to serve her clients throughout the entire process. We truly enjoyed working with Mandi!!


-Angel Perez

Mandi went above and beyond, working late to get the deal done.

-The Pierinis

Mandi Ozuna was extremely patient with us. I'm very picky and don't have much patience and she was very professional every step of the way and kept her cool. She was able to negotiate a win/win for both of us. Mandi listens and understands her customers. I would strongly recommend purchasing and or listing a home with her. She will make it extremely easy, transparent, and seamless from start to finish. She was even there during our home inspection.


-Juan Ozuna & Paulina Perez

We met Mandi a year or so ago when viewing the model home for Viking Homes and she just really knew her stuff. We haven't come across another agent like Mandi. It seemed like any time we asked a question to someone else they didn't know and said they'd get back to us but never did. Mandi always knew the answer or looked it up on the spot. Her "customer service" is outstanding. That's why we chose her.



Mandi saved the sale of our house and about $1500 out of pocket expenses by adding on a home warranty. Our AC unit broke right before inspection, so luckily she had added our warranty and we got somebody out to fix it right away, and for only the small service fee as opposed to the entire bill. She worked hard to do what was best for us, and I know how many clients she has so she is incredible! She got us out of our old home AND into a new one all within 2 months. She is amazing!



We were having a hard time emotionally because at the time we had sold our house and looking for a new one houses were going very quickly. Almost every home we saw online was under contracts within days of being on the market. When our dream home came on the market at 5 am we saw it and immediately texted Mandi. She got us in for a viewing a few hours later, and we put an offer in as soon as we left. She negotiated with them for us hours into that night, and we signed and bought it that next day! She worked so hard to make our dreams come true, and we will forever be grateful.

-Jennifer & Kyle Holway

We met Mandi Ozuna 2 years ago at a model home. Even though we weren't able to purchase at that time, Mandi kept in touch and when the time came that we were ready to buy, she was able to help. We had a bad experience previously with another lender and agent, but Mandi was able to take over and help us every step of the way. She is professional, friendly, and responded quickly to all our questions. She made the home buying process easy and fun!

-Jeffrey & Kristin Filcher

Mandi is always friendly, patient and proffesional. She goes the extra mile and she always gives her all!


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